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This page sets out the legal basis on which imbagaco operates and what that means for your account, your transactions and your access to content. Availability depends on local law and is only valid where local law permits.
imbagaco operates under a policy framework that reflects the legal environment of the regions it serves. Access to our platform — including the game lobby, account registration and payment flows involving DANA and OVO — is only extended where local law permits it. We do not represent that our services are available in all jurisdictions, and nothing on this site constitutes a legal guarantee of access or eligibility. When you create an account, you confirm that you have reviewed these terms and that you meet the eligibility requirements set out in your region. We hold the right to suspend or restrict access to accounts where we identify a conflict with local legal requirements. Transaction records tied to your DANA or OVO deposits are stored in your account dashboard and serve as the primary reference for any dispute. We process account-level requests within the timelines shown in your account settings — not on any fixed external schedule. If our policy changes in a material way, we update the version date shown at the base of this page and notify you through the contact address on file. Your continued use of the platform after a policy update means you accept the revised terms as published.
DANA deposits and withdrawals are covered under the transaction section of this policy. Records appear in your account dashboard after each completed action.
OVO wallet activity linked to your account falls under the same data retention rules. You can request a transaction summary through account support.
GoPay payment activity is subject to the same policy scope as other local wallet rails. Eligibility depends on regional availability at the time of the transaction.
Our legal policy covers specific areas of your relationship with imbagaco. Understanding what is and is not included helps you know where to direct a question — whether that is an account matter, a transaction record or a content issue.
Login credentials, session behaviour, device access and account suspension decisions are all within scope. We handle these under the account security section and you can raise disputes through policy support.
All wallet-linked activity — including DANA deposits and OVO transfers recorded in your account — falls under this policy. Third-party e-wallet terms and conditions from DANA or OVO themselves are outside our scope.
The game lobby, promotional messaging and platform copy we produce are covered. We do not make warranties about content accuracy beyond what is shown live in your account dashboard.
Game studios such as PG Soft, Pragmatic Play and Spadegaming supply game content under their own agreements. Their individual game mechanics, prize structures and technical behaviour are outside imbagaco's legal policy scope.
This policy gives you concrete actions — not just abstract entitlements. You can review your full transaction history directly inside the account dashboard, where every DANA and OVO wallet event is listed by date and amount. If a record looks incorrect, you can flag it through the account correction form without needing to contact support first. For questions that go beyond a simple record check — such as a data query or an account restriction you want to challenge — the policy contact path is available at any time through your account settings page. We do not require you to wait for a specific window to raise a question; the contact route is always open. If you want to update personal details tied to your account, the edit field is in your profile section. Changes to contact information take effect after we verify the update against the details we hold on file.
Your full transaction history — including every DANA and OVO event — is visible in the account dashboard. Filter by date to isolate any transaction you want to check.
Name, contact address and linked wallet details can be updated from your profile page. Changes go through a verification step before they apply to your account.
If a policy clause is unclear or you believe a decision affecting your account was made in error, submit a query through the policy contact form shown in account settings.
Account-level support is available through the contact channels listed on this page. For wallet-specific queries involving DANA or OVO, reference the transaction ID shown in your dashboard.
For anything covered by this legal policy — account questions, transaction disputes or a request to review data we hold — use the contact paths below. All policy queries are handled separately from general account support to keep response context clear.
Send written policy queries to our policy contact address shown in your account settings. Include your account ID and the transaction reference if the query relates to a DANA or OVO record.
For time-sensitive policy matters, open the live chat from any page on imbagaco. Identify it as a policy query at the start of the conversation so it routes to the correct team.
The in-account form under Settings > Policy & Legal is the most direct route for data correction requests, account restriction queries and formal policy questions.
We handle your account data within the limits of what this policy describes and what local law requires. No data collected from your account — including wallet activity linked to DANA, OVO or GoPay — is sold or passed to unaffiliated third parties for marketing purposes. Cookie use on the platform is limited to session management and account state; you can review the active cookie categories through the cookie settings link in the site footer.
Transaction records and account data are retained for the period required under applicable local regulations. The specific retention period shown in your account reflects the rules for your region.
Access to your account is protected by credential verification. If you suspect unauthorised access, use the account lock option in Settings immediately, then contact us through the policy support path.
We use session-functional cookies to keep your account state intact between pages. You can adjust non-essential cookie categories from the footer settings link without losing your logged-in session.
To request a review of data we hold or to challenge a policy decision, use the Settings > Policy & Legal form. We respond within the timeframe shown on that form at the time of submission.
These questions reflect what account holders in Indonesia most often ask about their rights, data and how this policy works in practice.
Access and policy coverage depend on local law and the region you are in. Where local law permits access, this policy applies in full. If your region restricts access to platforms like imbagaco, this policy does not override that restriction.
Your account dashboard shows transaction records, wallet activity and login history. For a broader data summary — including information not visible in the dashboard — submit a request through Settings > Policy & Legal.
First check the record against your DANA wallet history. If the figures differ, use the account correction form in Settings and include the transaction ID. Our team reviews these against the payment rail record before making any adjustment.
You can request a data review or deletion through the policy contact form. We retain data for the period required under applicable local law; records within that retention period may not be fully deletable, but we will explain what can be actioned.
Suspension does not erase your transaction history. Records of OVO transfers remain in the account for the standard retention period. You can request a copy of those records through the policy email contact before or after a suspension.
We update the version date at the base of this page when material changes are made. We also send a notification to the contact address on your account. Continued use of the platform after a change means you accept the updated policy.